Quality Management in Practice: A Comprehensive Evaluation of Compliance and Performance in Construction Projects at the Port of Dumaguete Under ISO 9001:2015 Standards
DOI:
https://doi.org/10.69569/jip.2025.356Keywords:
Cargo handling, Construction project, Port operation, Quality management system, StandardAbstract
The study aimed to evaluate the implementation of construction projects at the Port of Dumaguete aligned with the ISO 9001:2015 Quality Management System (QMS) standards, identify the problems encountered by the respondents, and examine the relationship between these variables. A descriptive-correlational research design was employed, with 200 randomly selected respondents, including cargo handling operators, shipping line personnel, transport service providers, and contractors. Data were collected using validated questionnaires and analyzed using the mean and Spearman’s Rank Correlation Coefficient. Findings revealed a very high level of alignment of construction project implementation with ISO 9001:2015 QMS standards, particularly in the areas of materials quality, artistry, monitoring, accountability, communication, documentation, and safety. The extent of problems encountered was generally low, though temporary berth closures due to construction were noted as a moderate issue. A significant negative relationship was found between compliance with ISO standards and the frequency of operational problems, indicating that higher compliance is associated with fewer issues in port operations.
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