A Descriptive Evaluative Study on the Quality and Utilization of School Health Services of Selected Community Colleges in the Province of Albay, Philippines

Abstract

Higher education institutions play a vital role in providing school health services to support the well-being of students and employees. This study assessed the quality and utilization of school health services in selected community colleges in the Province of Albay. A descriptive-evaluative research design was utilized using quota sampling through a researcher-made questionnaire among 306 fourth-year students and 115 institutional employees. Responses were analyzed to identify key indicators of service quality and usage regarding general and specific health services, health facilities, healthcare professionals, and the challenges encountered in delivering health services. Findings revealed that respondents agreed that their institutions have functional school health services tailored to the needs of the school population. Challenges faced were insufficient medical supplies, a lack of healthcare professionals beyond nurses, and inadequate funding. Students and employees reported that general health services often provide health education and resources on healthy lifestyles, while specific services sometimes struggle with immediate care due to resource limitations. Limited resources significantly constrain school health services, lowering student and employee engagement. Despite these issues, both groups acknowledged that school nurses effectively deliver primary healthcare. These healthcare professionals help improve school health services, boosting student health and academic performance. Respondents also highlighted the importance of a conveniently located clinic and secure handling of health information. A significant positive relationship was found between the quality and utilization of school health services, emphasizing that better service quality leads to increased utilization. Based on these findings, the study recommends improving medical resources, increasing the number of healthcare personnel, and securing additional funding to enhance service quality and accessibility in community colleges.