Assessment of Facility Management Performance: A Basis for Digitalizing Reporting Systems in Educational Institutions
DOI:
https://doi.org/10.69569/jip.2024.0651Keywords:
Balanced scorecard, Digital reporting, Educational institutions, Facility management, Process optimizationAbstract
Facility management is essential for maintaining a safe and functional learning environment in educational institutions. At Holy Cross College in Santa Rosa, Nueva Ecija, manual reporting practices for maintenance issues lead to delays, inefficiencies, and safety risks, highlighting the need for improvement. This study evaluates the maturity and performance of the institution’s facility management processes. It proposes a digital reporting system to enhance operational efficiency and safety. Employing the Balanced Scorecard (BSC) approach and an Input-Process-Output (IPO) framework, the research utilized a sequential exploratory design. Quantitative maturity assessments and Likert-scale surveys, supplemented by qualitative stakeholder insights, revealed a "Starting" maturity level characterized by reactive practices and misalignment with institutional goals. Strengths were noted in staff professionalism and training (Learning and Growth: 2.82), while weaknesses emerged in budget responsiveness (Financial Perspective: 2.58). Facility challenges, including inadequate space, outdated equipment, and inconsistent maintenance, significantly affect operations and user satisfaction. To address these, the study recommends adopting a digital reporting system to streamline issue management, improve accountability, and enhance responsiveness. Practical implications include infrastructure modernization, increased funding for maintenance, and establishing a General Services Office to align facility management with institutional growth objectives.
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